Membership & Rewards Terms

ELS Rewards points are earned only on the eligible transportation base fare of a completed and paid reservation. Gratuity/tips, airport and LAX fees, parking, tolls, taxes, waiting-time charges, additional stop fees, surcharges, third-party and pass-through charges, and any ELS Rewards Credit already redeemed do not earn points.

Example: transportation fare $150, gratuity $50, LAX fee $15, total paid $215. Points are calculated only on the $150 eligible transportation fare.

100 points equal $10 in ELS Rewards Credit. Rewards Credit may only be applied to eligible transportation charges and never to gratuity, fees, taxes or third-party charges.

ELS Rewards points belong to the individual member account in which they were earned.

Points have no cash value and cannot be exchanged for cash.

A member may use their own eligible Rewards to book transportation for another passenger, provided that the reservation is made through the member's own ELS account, the member uses their own Rewards, and the Rewards themselves are not transferred to the passenger.

Points remain associated only with eligible completed and paid reservations. If a reservation is canceled, refunded, disputed, charged back or determined to be fraudulent, any Rewards points earned from that transaction may be reversed or removed from the member account.

If an annual ride credit or other material paid membership benefit has already been redeemed, the annual membership fee becomes non-refundable.

Members may cancel future membership renewal at any time. Canceling renewal does not immediately terminate an already-paid membership; eligible benefits continue until the end of the current paid annual membership period.

When a paid membership period ends, the account returns to complimentary ELS Rewards and earns at the ELS Rewards rate going forward. Points already earned are preserved and remain redeemable.

Annual membership ride credits are tied to the current membership year. Unused annual ride credits expire at the end of the applicable paid membership period and do not automatically roll over into the following membership year.

ELS may suspend or terminate a Rewards or Membership account in cases involving fraud, abuse of the Rewards program, unauthorized point transfers, fraudulent reservations, misuse of membership benefits, or payment disputes and chargebacks associated with Rewards activity.

Any points associated with canceled, refunded, disputed or fraudulent reservations may be reversed.

Vehicle upgrades are complimentary when available and are never guaranteed. Membership provides priority booking access; it does not guarantee vehicle availability. ELS may modify program benefits, earning rates and redemption values with notice.