Legal

Privacy Policy

How Exodus Limo Service collects, uses and protects the information you share when you reserve chauffeured transportation with us.

Information We Collect

We collect the information needed to arrange and deliver chauffeured transportation, respond to enquiries and administer ELS Rewards.

Contact details such as name, email address, phone number and company name.
Reservation details such as pickup and drop-off addresses, dates, times, flight information, passenger counts and special requests.
Account and membership details, including ELS Rewards points activity and redemption requests.
Payment information processed by our payment provider. We do not store full card numbers on our systems.
Website usage data such as pages viewed, referring source, approximate location and device information.

How We Use Your Information

Personal information is used only for legitimate service and business purposes.

Scheduling, dispatching and completing your transportation.
Communicating reservation confirmations, chauffeur details and service updates.
Processing payments, invoices, refunds and corporate billing.
Operating ELS Rewards, including earning, tier status and redemptions.
Improving our website, service quality and safety.
Meeting legal, insurance and regulatory obligations, including California TCP requirements.

Cookies and Analytics

Our website uses cookies and similar technologies to keep the site functioning, remember preferences and measure performance. We use Google Analytics and Google Ads conversion measurement to understand how visitors find and use the site.

You can disable cookies in your browser settings. Some booking and account features may not work correctly if cookies are blocked.

How We Share Information

We do not sell personal information. We share it only as needed to deliver service or comply with the law.

Chauffeurs and affiliate operators assigned to your reservation, limited to the details required to complete the trip.
Technology providers that host our website, reservation system, payments and communications.
Corporate accounts or event organisers who booked and are paying for your travel.
Authorities when required by law, subpoena or to protect the safety of passengers and chauffeurs.

Confidentiality and Data Security

Discretion is central to our service. Chauffeurs and staff are bound by confidentiality expectations regarding passengers, itineraries and conversations. We apply administrative and technical safeguards to protect personal information, including encrypted connections and restricted internal access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep reservation, billing and rewards records for as long as needed to provide service and to satisfy tax, accounting, insurance and regulatory requirements. Marketing contact details are retained until you unsubscribe.

Your Privacy Rights

Depending on where you live, including under the California Consumer Privacy Act, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of marketing communications. We will not discriminate against you for exercising these rights.

To make a request, contact us at service@exoduslimo.com or (310) 749-7365. We may need to verify your identity before acting on a request.

Text Messages and Calls

If you provide a mobile number, we may contact you by call or text regarding your reservation, chauffeur arrival and service coordination. Message and data rates may apply. Reply STOP to opt out of non-essential messages.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 except as provided by a booking adult for travel arrangements such as child seats.

Third-Party Links

Our website links to third-party services, including our reservation platform and payment provider. Their use of your information is governed by their own privacy policies.

Changes to This Policy

We may update this Privacy Policy as our services or legal obligations change. The revised policy takes effect when posted on this page.

Contact Us

Exodus Limo Service (a DBA of EVX Group LLC), 3014 Beach Ave, Venice, CA 90291.

Email service@exoduslimo.com or call (310) 749-7365 with any privacy question or request.

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